Refund policy

We want you to be happy with your order. If something is wrong, we’re here to help.

Please contact us first
Before returning anything, email us at support@cozycomfortstore.com within 14 days of receiving your order. Include your order number and a short description of the issue (photos help a lot).

What we can offer:

• Damaged, defective, or wrong item: We will send a replacement or give you a full refund (including shipping). You normally don’t need to return the item.

• Change of mind: You may be eligible for a refund if the item is unused and in original packaging. In these cases, return shipping is paid by the customer.

Refunds:
Approved refunds are processed within 5–7 business days to your original payment method.

Important:
We do not accept returns on used or damaged items (unless the damage happened during shipping).

Questions? Just email us at support@cozycomfortstore.com – we usually reply within 24 hours.